12 Months Free Sizing

At Novita Diamonds, we offer one free resizing of engagement rings for the first 12 months from the date of the purchase. For wedding rings we offer one free resizing for the first 3 months after purchasing.

To arrange this service please contact us on 069 711 67195 , at info@novitadiamonds.de or via chat on our website.

We have two options when requesting a resizing:

• To have your ring size accurately measured, please make an appointment at one of our showrooms. Our master jewellers may take from 7 to 10 business days to resize your ring. (Recommended).
• Alternatively, you may post your ring back to us. In this case, you will need to be accurate about the new ring size you request. Please contact our team to receive the correct address. Cost and risk of shipment stays with the customer.

PLEASE NOTE: Solitaire designs can be resized up to 4 half sizes +/-, pavé designs can be resized up to 2 half sizes +/-. If the ring needs to be resized by more than 4 half sizes +/-, additional charges may apply or the setting may need to be completely replaced. This will be decided on a case by case basis and may need to be paid for by the customer.

SOME RINGS CANNOT BE RESIZED

Due to the design and fabrication of certain rings, some pieces can not be resized. This issue is more common with men`s wedding bands which have bevelled edges, multiple parts or combinations of different coloured metals. Men`s and ladies rings that have diamonds in them could also be problematic for resizing or limited to a certain number of sizes. Titanium and Black zirconium rings can also not be resized. Please check with our staff prior to placing your order to see if the ring you would like to purchase is possible to resize.

Before purchasing such a piece, we recommend you visit one of our showrooms to try out the design under the guidance of our professional and friendly staff.