Customer Care

Lifetime Warranty and Free Cleaning

Lifetime Manufacturer Warranty

At Novita Diamonds we use the finest possible materials and elite workmanship, we take pride in this and it is what makes Novita so special. All of our products are hand finished to the highest standards. Our aim for all our customers is that they receive a lifetime of enjoyment out of their jewellery. For this reason, every item we create will undergo a high-standard quality control test before being delivered.

Please contact us, if for any reason you believe your item has a manufacturing defect. One of our team members will analyse the possible error.

If it is determined that the defect/damage has not been caused by a manufacturing defect, we will notify you and let you know if repair services are available and at what costs.

Free Cleaning and Inspection Services on all Diamond Rings

After decades in this industry, we understand that jewellery and diamond jewellery in particular looks a whole lot more beautiful when they are nice and clean. Bring your ring into any one of our showrooms for a free lifetime cleaning and inspection service. Please check which showroom is closest to you for this free service.

Conditions and Exclusions

Original purchaser to utilise this service only.

Circumstances that are not covered by this warranty (but not limited to):